Q:    How do I search for a scheduled class or skills session?

A:    Follow these steps to find a scheduled class:

1.    Enter Your ZIP Code or State

2.    Select the mileage radius for your search

3.    Enter your search dates

4.    Click the Submit button

5.    Select the course you need OR use our “Course Wizard” to get a better idea what course is right for you

6.    Click the Submit button

A list of scheduled classes will then display. Classes are displayed randomly but can be sorted by mileage, Training Center name, city, or class start date.

Q:    How do I search for a Training Center near me?

A:    To find a list of Training Centers near you:

1.     Enter your ZIP Code or State

2.     Select the mileage radius for your search

3.     UNCHECK the box labeled “View scheduled classes”

4.     Click the Submit button

5.     Select the course you need OR use our “Course Wizard”

6.     Click the Submit button

A list of scheduled Training Centers offering the course you selected will then display. Training Centers are displayed randomly but can be sorted by mileage, Training Center name, or city.

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Q:    Can I search by an Instructor’s name?

A;     No. At this time, you can only search the ECC Class Connector by scheduled class or Training Center. However, if you search for a scheduled class, the results will display the name of the instructor for each class.

Q:    Can I search for classes by a Training Center’s identification number?

A:     No. However, the Training Center’s identification number is displayed in both the search of scheduled classes and Training Centers.

Q:    If I search for Training Centers, can I then link to the Training Center’s list of scheduled classes?

A:     No, not at this time. You must either search by Training Center OR scheduled class.

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Q:    Are Training Sites listed in the Training Center list?

A:     Yes, when you search by Training Center , both Training Centers and their sites are listed in the search results.

Q:    I cannot find my local Training Center in the ECC Class Connector, but I know this Training Center offers training. Why isn’t it listed?

A:    If you cannot find a Training Center  that you have used for training prior, it may be that the Training Center Coordinator has not listed the Training Center in the ECC Class Connector system. Training Centers have the option not to be listed. Also, Training Centers may remove themselves from the ECC Class Connector temporarily if they are closed for vacation, a move, or another reason.

Reserving a Seat in a Scheduled Class or Skills Session 

Q:    How do I reserve a seat in a scheduled class or skills session?

A:     Follow these steps to reserve a seat in a scheduled class:

1.     Choose the class you want to attend from the list of displayed scheduled classes

2.     Select the “Reserve” button, then fill out a short reservation form name and contact information

3.     Click “Submit Form”

You will see a confirmation screen that includes your confirmation and your instructor’s contact information. You should print this page for your records, and in case you need to contact the instructor with questions.

Q:    How do I pay for my class?

A:    Payment for the class takes place between you and your instructor, based on his or her instruction to you prior to or during class. The ECC Class Connector does not allow you to pay online. See Pricing & Payment section.

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Q:    I reserved a seat in a class online, but never received a confirmation e-mail from the Instructor. Why? How can I get the information I need from the instructor prior to the class?

A:    Once you reserve a seat in a class, an e-mail from your instructor is automatically generated and sent to the e-mail address you entered on the reservation screen. If you do not receive this e-mail, most likely it was blocked by a SPAM filter or firewall. You should check your SPAM filter or talk with your technology department to retrieve the e-mail.

If you cannot retrieve the e-mail and you did not print the confirmation screen when you reserved your seat, you will need to search again for your class and note the instructor’s contact information as listed in the search results.

Q:    I reserved a seat in a class, but need to cancel. Can I cancel my reservation online?

A:    No. In order to cancel your reservation in a class, you will need to contact your instructor directly.

Q:   If I have reserved a seat in a class through the ECC Class Connector, does that mean I am officially registered for the class?

A:    Not necessarily. Registration and payment for the class takes place between you and your instructor, based on his or her instruction to you prior to or during class. 

Q:    Can I pay for my class through the ECC Class Connector?

A:     No, the ECC Class Connector is not an e-commerce site and there is no exchange of money between the American Heart Association and the student or end-user. Think of the ECC Class Connector as a “matching” system, matching you with the class that fits your needs. After that match is complete, all transactions take place between you and the Training Center or Instructor who is teaching the class.

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Q:    Why is the price of the class not displayed in the list of scheduled classes?

A:    The American Heart Association does not set pricing for classes. Prices are set by the Training Center or instructor teaching the class.

Q:    I am an AHA Training Center/Instructor. How do I get my classes listed on the ECC Class Connector?

A:    Training Centers and instructors have the ability to list their classes in the ECC Class Connector through their account in the American Heart Association Instructor Network. While all Training Center Coordinators have an automatic account in the Instructor Network, instructors must register and be confirmed as instructors by their Training Center Coordinator in order to have access to list their classes in the ECC Class Connector. Register today at www.ahainstructornetwork.org.

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